We all know that email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their non-voice call center needs, specifically email and chat support to the companies like us. We can help you reduce your outsourced customer service cost to a great extent.
How do we help your company with email support outsourcing ?
We are going to build a knowledge base of frequently asked questions that is created in collaboration with the clients that is outlined on their needs and requirements. The knowledge base is constantly updated in accordance to the need and the interaction of our clients with the end-user customers. Since there are few quick-fix solutions available our agents are trained and familiarized well with the client`s processes, products, and services. This online knowledge base is used to create personal replies to customer inquiry.
We have the necessary skill and expertise to roll out an outsourced email support service for your business need.
Our support service experience ranges from:
Complete query resolution
Order fulfillment verification
The systems that we use in Axiom as your integrated email support partner is at par with industry standards. We provide flexible and reliable systems that are able to respond quickly with customer inquiries. We provide the flexibility that will surely multiply the response rates tremendously. We have well-focused and timely use of other facilities to increase customer satisfaction.
Having email support staff is one of the best investments you can make to grow your business. Our customer service representatives are able to communicate with customers, dealers, and distributors in a customized campaign.
Let’s handle your frontline customer support and keep your team updated with daily,weekly and monthly metrical reports while escalating the problems that are significant to your team. We’ll document what works and what doesn’t. And, we’ll keep it organized with labels, tickets, and open lines of communication.
We ’ll run your support and free you up so you can keep growing your business to the next level. If you are looking for outsourced email support company , reach out to us for more information. Click Here to get a Free Consultation