Inbound Call Center Service

Inbound Call Center Serivces

Axiom is a pioneer in offering inbound call center services to its clients since last 12 years. Our call center agents are available 24 hours, round the year so that you do not miss any important business call. Our inbound call center is equipped with state of the art infrastructure and IVR system for the better user engagement. Every single call is routed through sophisticated IVR systems and then routed to highly trained customer service representative.

Our customer service representatives will ensure that all the queries raised by your consumers are resolved on time, and they are satisfied. Each call handled by our team is recorded so that quality control team can also double verify the accuracy of service levels.

The outsourcing inbound call center will lead to higher levels of satisfaction for your customer, in turn, yielding productive benefits for your business. Whether you want us to answer 100 calls or 10,000 calls, our Inbound Call Center Service, is always competitive and it will be, a professional extension of your business.

Following are the inbound call center services we specialize in:

Answering Service

Axiombpm, is specialized in efficient and accurate answering services that save the valuable time, and money of the callers. We have 24-hour answering service which enables us to answer calls and obtain information, if required from the caller, at any time.

 

Order Taking

Our Inbound Order Taking Call Center attends your calls 24/7/365 days so that you do not loose any of those significant sales or inbound calls.

Customer Service

Axiom has a proven track record in the development of a complete turnkey customer relationship management program, and hence renders you, with optimum results which could prove to be higher than your expectations.

Inquiry Handling

The Inbound Call Centers are built with the purpose of having an information center, which handles all sorts of inquiries, made by the customers. Information Center have all the information required for answering the Inbound Calls made by the customers and the professionals handling these calls, have a thorough understanding of the products or services, offered by your company.

Technical Support Services

At Axiom Technical Support Outsourcing has evolved from simple call handling to business process re-engineering. The IT Help Desk has expanded to the integrated Service Desk. India has proven its capabilities in strategic Call Center Technical Support Outsourcing, both for Onsite, as well as Offshore Outsourcing.

Toll-Free Services

Inbound Toll Free Service refers to managing the toll free phone service and voice broadcasting campaigns of the organizations, online. ?Providing a toll-free number to extract the informations of your product and services, is the most popular advertising and marketing strategy, adopted by major companies in the current marketplace.

Website Response

An Inbound Call Center understands that the potential of Internet Marketing cannot be fully realized without a thorough assessment of client’s resources, business processes, and competitive landscape.

Help Desk Support

We offer help desk support services, which guarantees reduction in cost, at the same time, maintains optimum quality of the services we offer. Help Desk is essentially a central point, through which problems or issues are reported and subsequently managed and coordinated by technical experts. Help Desk Support is also highly responsible for bringing the resources together in order to address a problem or handle a crucial issue, as and when they arise.

Remote Receptionist

Remote Receptionist is perhaps the most flexible service, offered by Axiom. It includes some of the key features like live tele-messaging, order entry, and voice mail service. But the fact that makes Remote Receptionist more efficient, is our skill to transfer the caller to any telephone, anywhere, at any time.