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OUTBOUND SERVICES
- Appointment Scheduling
- Product/Service Promotion
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- Mortgage Lead Generation
- Sales & Marketing
- E-mail Follow-Up
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INBOUND SERVICES
- Answering Service
- Customer Service
- Inquiry Handling
- Technical Support Service
- Toll Free Services
- Help Desk Support
- Remote Receptionist
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Inbound Call Center - Toll Free Services
The inbound toll free service refers to managing the toll free phone service and voice broadcasting campaigns of the organizations, online.
The Approach
The inbound call centers provide massive inbound call handling capabilities with 24-hour live response. The inbound toll free response combines the effectiveness of a toll free number, e.g. 1600 in India, with the power of state-of-the-art, 24-hour inbound call center. The toll-free numbers are quite popular in the marketing strategy for most companies advertisements. It offers a clear professional image and greatly increases the likelihood that a prospective client would surely respond to the company's ad. The Customer Service Representatives (CSR's) are trained and experienced about the product or service and are thus able to answer customer questions effectively. This brings in multiple orders and increased customer satisfaction. The toll free response is also effective as the CSRs know the language, the carriers, the proper contacts and can help implement the number quickly. As a customer dials the toll free number, the CSR's on the other side of the line provide answers to their questions presenting themselves as a seamless extension of the organization.
Features of Toll Free Response
Account Status
Locator Services
Shipment Tracking
Employee Testing/Studies
Customer Surveys & Loyalty Programs
Market Research
Payroll Services
Voice Mail
Claims Reporting
Message and Recording Service
Sweepstakes and Contests
Invoice Payment
Lead Generation
Satisfaction Surveys
Increasing employee satisfaction through the internal help desk function
Voice Mail and Call Back Systems
Product Ordering and Fulfillment
Inventory Services
Calling Card Services
Ready-To-Serve Model (RTS)