ABOUT US
- Web Marketing & Support
- Financial & Accounting
- Data & Voice Management
- Website Design & Web Develop.
- Transcriptions Service
- E-mail & Chat Support
- Appointment Scheduling
- Product/Service Promotion
- Market Research & Survey
- Mortgage Lead Generation
- Sales & Marketing
- E-mail Follow-Up
- Voice Broadcast
- Answering Service
- Customer Service
- Inquiry Handling
- Technical Support Service
- Toll Free Services
- Help Desk Support
- Remote Receptionist
COLLECTION SERVICES
- Collection Agency
- Debt Collection
- Commercial Collection
- Debt Recovery
- Legal Services
- Request free Quote
Our Quality
At Axiom, Quality is of prime importance .We believe in sustaining the quality of the services rendered by us, as quality is the crucial factor, concerning the growth and success of the business. We have a process in which every call, and the conversations taking place between the representative and valued customers, is monitored. Our quest for delivering quality services, is not just limited to contact center operations, but also in all the other outsourcing services provided by us. These services don't just satisfy but far exceed the expectations of our clients.
The Quality Assurance team keeps a close eye on every agent and their incentives depend largely on the basis of their monitored performance. Frequent evaluation of reports for every agent is carried out to judge their conformity with the script, product and the service-specific information.
1. Mystery callers
2. Recording
3. Consumer surveys
4. Barge-Ins
5. Silent monitoring
Frequent evaluation
The Quality Assurance team keeps a close eye on every agent and their incentives depend largely on the basis of their monitored performance. Frequent evaluation of reports for every agent is carried out to judge their conformity with the script, product and the service-specific information.
Whispered Assistance
Supervisors provide whispered coaching to on-line agents. It provides an immediate solution when our agents are online with the customers. Moreover, test calls by prospective / existing clients are also readily welcome at all times.