ABOUT US
BPO SERVICES
- Web Marketing & Support
- Financial & Accounting
- Data & Voice Management
- Website Design & Web Develop.
- Transcriptions Service
- E-mail & Chat Support
OUTBOUND SERVICES
- Appointment Scheduling
- Product/Service Promotion
- Market Research & Survey
- Mortgage Lead Generation
- Sales & Marketing
- E-mail Follow-Up
- Voice Broadcast
INBOUND SERVICES
- Answering Service
- Customer Service
- Inquiry Handling
- Technical Support Service
- Toll Free Services
- Help Desk Support
- Remote Receptionist
COLLECTION SERVICES
- Collection Agency
- Debt Collection
- Commercial Collection
- Debt Recovery
- Collection Services
- Medical Collections
Methodology
For business process outsourcing we act as an extended arm of the client or customer. Our call center operations provide efficient services in the field of data collection, data recovery, and mortgage and receivables management. Therefore, a complete understanding of the clients business as well as its processes, practices and the local culture becomes very important. We adopt a complete BPO process migration and transition management, which comprises of the following activities:
Understanding the business of the client
Identification of outsource activities
Identification of outsource solutions
Client interaction
Documentation of operating plan with performance requirements
Pre-process training
Client specific process training
Implementation of project
Continuous quality control
Removal of irritants
Completing the transaction
Implementing the client feed back
Continuous interaction with the client
Comprehensive Implementation
In these stage, Clients first develops and implements a comprehensive process, people, and technology and knowledge management architecture within a company