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BPO SERVICES
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OUTBOUND SERVICES
- Appointment Scheduling
- Product/Service Promotion
- Market Research & Survey
- Mortgage Lead Generation
- Sales & Marketing
- E-mail Follow-Up
- Voice Broadcast
INBOUND SERVICES
- Answering Service
- Customer Service
- Inquiry Handling
- Technical Support Service
- Toll Free Services
- Help Desk Support
- Remote Receptionist
COLLECTION SERVICES
- Collection Agency
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Inbound Call Centers - Inquiry Handling
The inbound call centers are built with the purpose of having an information center handling all customer inquiries.
The Method
The information center offers all the information required for the customer to have a thorough understanding of products or services. Its purpose is to double-check the delivery of information and qualify customers based on a proposed segmentation and customers' actual needs. Using the process of inquiry handling, the inbound call centers deliver complete program development, from needs consultation to ROI.
Inquiry Handling is done through:
Telephone Response
Website Response
Email Response
Handling Information Requests
Multi-language Voice Response Fulfillment
Dealer, Agent or Distributor Locator