Aug

Choose an efficient and effective call center

Posted by admin Published in call-center

Call centers are the most important communication of business in today’s world. There are various call centers and it is often confusing to choose an efficient and effective call center. A thriving call center’s services are analyzed by the quality of operation. A call center must have outstanding management to be recognized and counted as […]

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Aug

Eastern Europe could soon become a favorite location for offshore outsourcing, with activity in the region estimated to triple between 2005 and 2008.

Posted by admin Published in bpo services, call-center

That’s according to consulting firm McKinsey, which predicts that the business process outsourcing (BPO) industry will support 130,000 jobs in the region by 2008.
Although only 1 percent of the world’s total BPO spending–worth $30 billion–is currently located in Eastern Europe, the region emerged as one of the favorite locations for Western European companies to invest […]

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Aug

BPO industry still needs nurturing

Posted by admin Published in bpo services

Say BPO and usually the first set of images that flash through the mind are Gen-X youngsters working in swanky hi-tech offices, with lavish canteens and a fleet of air-conditioned cabs ferrying them around town and the outskirts at odd hours. It is easy to think BPO-owners are quite like King Midas of our times. […]